Refunds, Returns & Chargeback Policy

Last updated: October 21, 2026

1. Seller and Governing Law

For sales made on Epinpay, the seller and invoicing company is determined by the payment method selected at checkout:

• For payments made through payment methods contracted with Orpich: Orpich Reklam Teknoloji Limited Şirketi (MERSIS No: 0647080062000001, Osmangazi Mah. 587 Sk. No: 22 Bayraklı / İzmir, Türkiye);
• For payments made through payment methods contracted with Paynbuy: Paynbuy Technology FZCO (United Arab Emirates, Registration No: 23483).

The relevant company acts as seller and Merchant of Record and is responsible for refund, chargeback, and payment processes. The relevant company is stated on the invoice or sales document for the order.

For consumers residing in Türkiye, Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts apply. For users in other countries, the laws applicable to the relevant company apply (United Arab Emirates laws for Paynbuy sales), without prejudice to the mandatory consumer protection rules of the user's country of residence.

2. Right of Withdrawal

Products sold on Epinpay are intangible goods and digital content delivered instantly by electronic means. Pursuant to Article 15(1)(ğ) of the Turkish Regulation on Distance Contracts, and comparable rules in other jurisdictions, the right of withdrawal cannot be exercised once delivery has taken place. The user confirms this at the time of purchase.

Orders that have been paid for but not yet delivered will be cancelled and refunded at the user's request.

3. Defective, Invalid, or Undelivered Products

In the following cases the user's statutory rights are preserved, and the product will be replaced or refunded:

• Delivery of an invalid, incorrect, or non-functional digital code;
• Incomplete, incorrect, or failed delivery;
• Technical malfunctions attributable to the Platform.

In such cases, the user should contact [email protected] or the support ticket system on the Platform with the order number. Where a request is found justified after review, the amount is refunded, at the user's choice, to the original payment method or to the user's Epinpay balance.

4. User-Caused Issues

Where an issue is caused by the user, such as entering an incorrect account or user ID, selecting a product incompatible with the region, device, or platform stated in the product description, or misusing the product, no refund is given if the product has been delivered and is usable.

Users may submit screenshots or video recordings to support their requests; these are assessed together with system records.

5. Account Violations and Misuse

Accounts may be suspended or closed where a breach of the terms, fraud, abuse, or illegal activity is detected. In such cases, no refunds are given for products already delivered and used.

6. Bonuses and Promotions

Bonuses and promotional credits are subject to their own terms and validity periods. No cash refunds are given for free bonuses that have expired.

7. Game Rules

Epinpay is not responsible for sanctions applied to a game account due to use that violates game publisher rules, provided the product itself was not defective.

8. Chargebacks

Users are asked to contact customer support before initiating a chargeback. The relevant selling company may submit transaction, delivery, and system records as evidence against chargeback claims. Unjustified chargebacks for transactions verified as authorized may result in account restrictions.

9. Records and Evidence

Transaction, delivery, and system records may be used as evidence in dispute, refund, and chargeback processes. This does not limit the user's statutory right to submit evidence.

10. Amendments

This Policy may be updated. Changes apply to orders placed after their publication.

11. Contact

For refund, dispute, and chargeback inquiries: [email protected]