Epinpay Buyer Protection Policy

Last updated: October 22, 2026

With every purchase from Epinpay, we guarantee that the product you buy will be delivered as described on the product page.

1. Purpose

This policy has been prepared to protect the rights of users shopping on Epinpay and to provide a transparent shopping experience.

2. General Principles

• The seller of all products sold on Epinpay is Epinpay (Orpich Reklam Teknoloji Limited Şirketi or Paynbuy Technology FZCO, depending on the payment method). Although products are sourced from contracted suppliers, the user's counterparty is always Epinpay.
• Payments are collected through licensed payment service providers.
• If a product is not delivered as described, the user may contact the Epinpay Support Team to request a replacement or refund.

3. User Rights

• Correct Delivery: Epinpay is obligated to deliver the product specified on the product page in full.
• Incorrect Product: If the user receives an incorrect, incomplete, or invalid product, they may report it to the support team.
• Money-Back Guarantee: For justified requests, the product is replaced or the amount refunded, at the user's choice, to the payment method or the Epinpay balance.
• Privacy: The user's personal data is protected under the KVKK and shared only for the purposes and with the recipient groups described in the Privacy Policy.

4. Exclusions from Protection

The following situations are excluded from the Buyer Protection Policy, provided the product was not defective at the time of delivery:

• The user realizing after purchase that they selected the wrong game, region, or product,
• The user's game account being banned, closed, or experiencing technical issues after activating the product,
• The purchased product being subsequently modified or restricted by the game developer or publisher,
• The user misusing or losing the product due to their own fault.

5. Complaints and Dispute Resolution

• If you experience a problem with your order, please contact the Epinpay Support Team first.
• Epinpay reviews the request together with system and delivery records and informs you of the outcome. Resolving supplier-related issues is Epinpay's responsibility.
• In unresolved cases, Consumer Arbitration Boards and Consumer Courts have jurisdiction for consumers residing in Türkiye; the mandatory rights of consumers in other countries under the law of their residence are reserved.

6. Supplier-Related Issues

If an incorrect or invalid product is found to originate from a supplier, the user receives a replacement or refund, and Epinpay separately exercises its contractual rights against the supplier. This process does not delay the user's remedies.

7. Updates

Epinpay may update the Buyer Protection Policy. The updated policy takes effect once published on epinpay.com.